After Accident: First Steps
Stay at the Scene of the Accident
Do not leave the scene of an accident until it is appropriate to do so. Conﬁrm everyone is okay.
Ask that a police report be ﬁled in situations where police do arrive at the scene and obtain the name and badge number of all responding oﬃcers.
Document all vehicle damage that was involved in the accident, take pictures, and trade contact and insurance information.
If your vehicle is left inoperable you will need to call a tow truck. Check to see if this is included with your insurance policy. If it is not, feel free to give us a call and we can help get your vehicle towed to our facility.
Can I pick where my car will be repaired?
By law, you have the right to choose the collision center that you prefer.
Will my insurance company pick a shop for me?
Insurance companies often will assist you by giving options of shops they recommend. However, your insurance company can not pressure you to choose a shop they want you to use. If they do, you should know that is an illegal practice, and it is your right to choose your repair facility.
What determines the value of my car?
Mileage, average selling prices, condition of the vehicle before the accident, and past repairs determine the value of your vehicle. If past repairs on the vehicle were done poorly, such as peeling paint or mismatched color, assessors will take oﬀ the value of your vehicle. A clean vehicle will have a higher value. Always do your best to keep your vehicle clean, well maintained, and keep as much documentation as you can. Documentation of services and pictures can help increase the value of your vehicle if you feel that insurance assessment value is unfair.